Help Center

Browse our photographer listings and filter by location, style, and availability. Choose a package that fits your needs, select your preferred date and time, and complete the booking. Your payment is securely held by Stripe until after your photoshoot and photo delivery.

Your payment is held securely in escrow by Stripe — it is never sent directly to the photographer. The money is only released after you receive your edited photos and confirm you're satisfied. If something goes wrong, you can open a dispute and receive a partial or full refund. This means zero risk for you.

Yes. You can cancel or reschedule through your dashboard.

Cancellation refunds:
• 7+ days before the shoot — 100% refund
• 3–7 days before — 50% refund
• Less than 3 days — No refund
• No-show — No refund

Rescheduling: You get one free reschedule if requested 48+ hours before the session. Rescheduling within 48 hours is at the photographer's discretion. Weather-related rescheduling is always free.

If the photographer cancels or reschedules: You always receive a 100% full refund, regardless of timing. If the cancellation happens less than 48 hours before the shoot, Photo Portugal will try to find a replacement photographer for you.

If you don't show up to your scheduled session without cancelling in advance, it is treated as a no-show and no refund is issued. The full payment goes to the photographer as compensation for their reserved time.

We strongly recommend cancelling as early as possible if your plans change — cancelling 7+ days ahead gives you a full refund.

After your photoshoot, the photographer will edit and upload your photos to a private, password-protected gallery. You'll receive an email and dashboard notification with the gallery link and password. You can view photos online, download them individually, or download the full set as a ZIP file. Your gallery remains accessible for 90 days.

You have 7 days after delivery to review your photos. If there's a legitimate issue, you can open a dispute through your dashboard.

Valid grounds for disputes:
• Significantly fewer photos than promised
• Wrong location or subjects
• Severe technical issues (blur, exposure problems)
• Photographer no-show or incomplete session

Possible resolutions:
• Reshoot at no extra cost
• Partial refund (20–50%)
• Full refund

Please note that subjective preferences like editing style are not grounds for a refund.

Your payment is released to the photographer only after you accept the photo delivery in your dashboard. You have 7 days to review and either accept or open a dispute.

If you don't respond within 14 days after delivery, the payment is automatically released to the photographer. This ensures photographers are fairly compensated even if clients forget to click 'accept'.

Getting started is simple:

1. Create your account — Sign up and select 'I take photos'
2. Complete your profile — Add a photo, cover image, bio, and tagline
3. Upload your portfolio — Showcase at least 5–10 of your best shots
4. Create packages — Set up 2–3 packages at different price points
5. Select your locations — Mark where you're available to shoot
6. Connect Stripe — Required to receive payments

Once your profile is complete and approved by our team, you'll appear in search results and can start receiving bookings.

We offer three plans:

Free — No monthly fee, 20% commission per booking. Basic listing with 1 location.

Pro — 15% commission. 5 locations, 10 packages, analytics dashboard, and priority support.

Premium — 10% commission. All locations, unlimited packages, custom profile URL, full analytics, and featured placement options.

All plans include up to 100 portfolio photos, Stripe payment processing, client messaging, and access to the booking system. Visit our pricing page for current plan prices.

Payments are processed through Stripe Connect. After a client accepts their photo delivery, your earnings (package price minus platform commission) are transferred to your connected Stripe account. Stripe typically processes payouts within 2–7 business days depending on your country and bank.

You can track all your earnings and pending payouts in your dashboard.

The compensation you receive depends on when the client cancels:

• 7+ days before — Client gets full refund, you receive nothing
• 3–7 days before — Client gets 50% refund, you receive 50% (minus commission)
• Less than 3 days — No refund to client, you receive the full amount (minus commission)
• Client no-show — You receive the full amount (minus commission)

Platform commission applies only to the amount you actually receive.

After the photoshoot, go to the booking in your dashboard and click 'Deliver Photos'. Upload the edited photos, set a gallery password, and submit. The client will receive an email notification with the gallery link.

Please deliver within the timeframe specified in your package. Late delivery (3+ days) may result in the client requesting a partial refund. Delivery more than 14 days late may result in a full refund and possible account penalties.

If you need to cancel, do so through your dashboard as early as possible. The client always receives a 100% refund regardless of timing.

If you cancel less than 48 hours before the shoot, Photo Portugal may attempt to find a replacement photographer for the client.

Important: Repeated cancellations (3 or more in 3 months) may result in loss of Featured status, reduced search visibility, or account suspension.

No. Photographers are not allowed to include personal website URLs, social media links (Instagram, Facebook, TikTok, etc.), email addresses, or phone numbers anywhere on their profile — including bio, tagline, package descriptions, and portfolio captions.

All communication with clients must go through Photo Portugal's built-in messaging system. This protects both parties by keeping conversations documented, payments secure, and disputes resolvable.

Profiles found to contain external links or contact information will be asked to remove them. Repeated violations may result in account suspension.

Our escrow system protects both clients and photographers:

1. Client books — Payment is collected and held securely by Stripe
2. Photoshoot happens — Money stays in escrow
3. Photographer delivers — Edited photos uploaded to private gallery
4. Client reviews — 7 days to accept or open a dispute
5. Payment released — After acceptance, photographer receives their share

If no action is taken within 14 days of delivery, payment auto-releases to the photographer. This system ensures photographers get paid for their work and clients get the photos they expect.

For clients: A 10% service fee is added on top of the package price. For example, a €300 package costs €330 total. This fee covers payment processing, platform maintenance, and client support.

For photographers: A commission is deducted from each booking based on your plan:
• Free plan — 20% commission
• Pro plan — 15% commission
• Premium plan — 10% commission

There are no hidden fees. All fees are displayed transparently before any transaction.

Client cancellation refunds:
• 7+ days before — 100% refund
• 3–7 days before — 50% refund
• Less than 3 days — No refund
• No-show — No refund

Photographer cancellation: Always 100% refund to the client.

After delivery: If a legitimate issue is found, dispute resolution may result in partial refund (20–50%) or full refund.

Late delivery: 3+ days late — up to 20% refund. 14+ days late — full refund.

Force majeure: Full refund or free reschedule for events beyond anyone's control.

If something goes wrong with your booking or photos, you can open a dispute through your dashboard within 7 days of delivery.

The process:
1. Submit a dispute with the reason and description
2. Our team reviews the case within 5 business days
3. We may contact both parties for additional information
4. A resolution is offered: reshoot, partial refund, or full refund

Valid dispute grounds: Fewer photos than promised, wrong location/subjects, technical issues, photographer no-show.

Not valid: Subjective editing preferences, minor style differences.

Weather-related rescheduling is always free for both clients and photographers, with no penalties. If bad weather is expected, either party can request a reschedule.

Many photographers are experienced with indoor alternatives or covered locations — discuss backup options with your photographer when booking.

In case of force majeure events — natural disasters, severe weather warnings, pandemics, or other circumstances beyond anyone's control — both parties are entitled to a full refund or free reschedule with no penalties.

Photo Portugal will work with both parties to find the best solution.

You can reach our support team through:

• Email: hello@photoportugal.com
• Dashboard: Photographers can submit support tickets directly from their dashboard
• Contact page: Visit our contact page to send us a message

We aim to respond to all inquiries within 24 hours during business days.