Help Center

Browse our photographer listings and filter by location, style, and availability. Choose a package that fits your needs, select your preferred date and time, and complete the booking. Your payment is securely held by Stripe until after your photoshoot and photo delivery.

Your payment is held securely in escrow by Stripe — it is never sent directly to the photographer. The money is only released after you receive your edited photos and confirm you're satisfied. If something goes wrong, you can open a dispute and receive a partial or full refund. This means zero risk for you.

Yes. You can cancel or reschedule through your dashboard.

Cancellation refunds:
• 7+ days before the shoot — 100% refund
• 3–7 days before — 50% refund
• Less than 3 days — No refund
• No-show — No refund

Rescheduling: You get one free reschedule if requested 48+ hours before the session. Rescheduling within 48 hours is at the photographer's discretion. Weather-related rescheduling is always free.

If the photographer cancels or reschedules: You always receive a 100% full refund, regardless of timing. If the cancellation happens less than 48 hours before the shoot, Photo Portugal will try to find a replacement photographer for you.

If you don't show up to your scheduled session without cancelling in advance, it is treated as a no-show and no refund is issued. The full payment goes to the photographer as compensation for their reserved time.

We strongly recommend cancelling as early as possible if your plans change — cancelling 7+ days ahead gives you a full refund.

After your photoshoot, your photographer edits your photos and uploads them to a private, password-protected gallery. You'll get an email and a dashboard notification with the link and the password. View them online, download them one by one, or take the whole set in a single download. Your gallery stays open for 90 days.

Your photographer may also add extra photos from the same session — frames beyond the number you booked. Those are optional and cost a price your photographer sets. The photos you booked are in your gallery either way.

Your photographer almost always shoots more than the number you booked. Those extra frames used to be deleted. Now you get to see them.

The photos you booked are yours. They are already in your gallery, already paid for, and they stay yours whatever you decide next.

Everything above that number appears as an extra photo, with a watermark on it until you decide. Each one costs the price your photographer set — that's the whole price. Nothing is added, there's no minimum, nothing renews. Take one, take ten, take none.

If your gallery has no extra photos, your photographer uploaded exactly the number you were promised.

Tap the extra photos you want. A bar appears at the bottom of the gallery with the count and the total. Tap Buy and pay by card.

You land back in your gallery and the photos are open in full resolution, watermark gone. Download them one at a time straight away; a few minutes later a second download appears with all your extra photos together.

The photos you booked keep their own download, exactly as before.

You can add extra photos for as long as your gallery is open — 90 days from the day you accept your photos.

Exactly what it says: your photographer decided to give you some of the extra photos for free, and you choose which ones.

A line at the top of your gallery tells you how many you can pick — three, for example. Tap the three you love most and they open in full resolution. Nothing to pay, no card needed.

Want more than the free ones? The rest are a price your photographer sets, and the free ones always come off first.

You have 7 days after delivery to review your photos. If there's a legitimate issue, you can open a dispute through your dashboard.

Valid grounds for disputes:
• Fewer photos in your delivery than you were promised
• Wrong location or subjects
• Severe technical issues (blur, exposure problems)
• Photographer no-show or incomplete session

Possible resolutions:
• Reshoot at no extra cost
• Partial refund (20–50%)
• Full refund

Extra photos on offer are not an incomplete delivery. They come on top of the number you booked, never instead of it — count the photos already open in your gallery, that's the promise.

Please note that subjective preferences like editing style are not grounds for a refund.

Your payment is released to the photographer only after you accept the photo delivery in your dashboard. You have 7 days to review and either accept or open a dispute.

If you don't respond within 14 days after delivery, the payment is automatically released to the photographer. This ensures photographers are fairly compensated even if clients forget to click 'accept'.

Getting started is simple:

1. Create your account — Sign up and select 'I take photos'
2. Complete your profile — Add a photo, cover image, bio, and tagline
3. Upload your portfolio — Showcase at least 25 of your best shots
4. Create packages — Set up 2–3 packages at different price points
5. Select your locations — Mark where you're available to shoot
6. Connect Stripe — Required to receive payments

Once your profile is complete and approved by our team, you'll appear in search results and can start receiving bookings.

We offer three plans:

Free — No monthly fee, 20% commission per booking. Basic listing with 1 location.

Pro — 15% commission. 5 locations, 10 packages, analytics dashboard, and priority support.

Premium — 10% commission. All locations, unlimited packages, custom profile URL, full analytics, and featured placement options.

All plans include up to 500 portfolio photos, Stripe payment processing, client messaging, and access to the booking system. Visit our pricing page for current plan prices.

Payments are processed through Stripe Connect. After a client accepts their photo delivery, your earnings (package price minus platform commission) are transferred to your connected Stripe account. Stripe typically processes payouts within 2–7 business days depending on your country and bank.

You can track all your earnings and pending payouts in your dashboard.

The compensation you receive depends on when the client cancels:

• 7+ days before — Client gets full refund, you receive nothing
• 3–7 days before — Client gets 50% refund, you receive 50% (minus commission)
• Less than 3 days — No refund to client, you receive the full amount (minus commission)
• Client no-show — You receive the full amount (minus commission)

Platform commission applies only to the amount you actually receive.

After the photoshoot, go to the booking in your dashboard and click 'Deliver Photos'. Upload the edited photos, set a gallery password, and submit. The client will receive an email notification with the gallery link.

Please deliver within the timeframe specified in your package. Late delivery (3+ days) may result in the client requesting a partial refund. Delivery more than 14 days late may result in a full refund and possible account penalties.

Show them to your client instead of deleting them. On the delivery screen your photos sit in two groups: In the delivery — what your client gets, the photos the package promised — and Extra photos, which your client can buy for a price your photographer sets.

Upload more than you promised and the first ones fill the delivery; the rest drop into the extras. Nothing is fixed — hover a photo and move it up or down until both groups look right. The Share button unlocks once the delivery holds exactly what you promised.

Two rules, that is all. The delivery is the promise, exactly: if the package says 20 photos, 20 go out — the screen will not send more or fewer. And a photo your client has bought is theirs — you cannot delete it or take it back.

Upload exactly what you promised and none of this appears. No prices, no extras, nothing for your client to buy.

You set your own price per extra photo, every time — that price is exactly what you receive. The client sees a slightly higher all-inclusive price that already covers our part; nothing is ever deducted from yours.

Straight away. Extra photos do not wait for your client to accept the gallery — the moment the payment clears, your own price per photo is on its way to your Stripe account and the sale shows up in your dashboard. From Stripe to your bank takes the usual 2–7 business days.

The gallery stays open for 90 days after your client accepts it, so photos can still sell weeks after the shoot.

Yes, and it is worth doing. On the delivery screen, next to the photo counter, say how many photos you want to give — 3 is a good number. Your client then picks any 3 of the extra photos, free.

It costs you nothing. Those frames are already shot and edited; you are giving away work you would have deleted.

It is also the kindest way for a client to discover that more photos exist at all. They open the gallery, see they have 3 free picks, go through the rest looking for favourites — and often keep a few more at a price your photographer sets. The free ones come off first; they only pay for what is left.

No, never. The delivery is complete on its own: every photo you promised is in it, and once your client accepts it they download all of them in full resolution. They can stop right there and never look at the extras.

Extra photos are an offer, not a condition. Never move a promised photo out of the delivery to push a sale — the screen will not let you send fewer than you promised anyway.

Then give it — through the gift, not by stuffing the delivery.

The delivery always holds exactly what the package promised. So move the surplus down to Extra photos and set the gift to that same number: promised 5, shot 9, four in extras, gift 4. Your client picks all four for free and pays nothing.

You can sit anywhere in between. Nine shot against a promise of five: gift 2 and your client takes seven free and can buy the last two. Gift 0 and all four are for sale. It is your call on every booking, and you can decide differently on the next one.

If you need to cancel, do so through your dashboard as early as possible. The client always receives a 100% refund regardless of timing.

If you cancel less than 48 hours before the shoot, Photo Portugal may attempt to find a replacement photographer for the client.

Important: Repeated cancellations (3 or more in 3 months) may result in loss of Featured status, reduced search visibility, or account suspension.

No. Photographers are not allowed to include personal website URLs, social media links (Instagram, Facebook, TikTok, etc.), email addresses, or phone numbers anywhere on their profile — including bio, tagline, package descriptions, and portfolio captions.

All communication with clients must go through Photo Portugal's built-in messaging system. This protects both parties by keeping conversations documented, payments secure, and disputes resolvable.

Profiles found to contain external links or contact information will be asked to remove them. Repeated violations may result in account suspension.

Our escrow system protects both clients and photographers:

1. Client books — Payment is collected and held securely by Stripe
2. Photoshoot happens — Money stays in escrow
3. Photographer delivers — Edited photos uploaded to private gallery
4. Client reviews — 7 days to accept or open a dispute
5. Payment released — After acceptance, photographer receives their share

If no action is taken within 14 days of delivery, payment auto-releases to the photographer. This system ensures photographers get paid for their work and clients get the photos they expect.

No. The price you see is the price you pay — it already covers the photographer's service, secure payment, your private gallery and our support, and nothing is added at checkout. For transparency: after the shoot the total is documented by two invoices, one from the photographer for their service and one from Photo Portugal for its booking service; together they add up to exactly what you paid.

For photographers: the plan commission is part of the platform's charge to the client — you are never invoiced for it. You invoice the client for your payout; details in your dashboard under Invoicing.

Client cancellation refunds:
• 7+ days before — 100% refund
• 3–7 days before — 50% refund
• Less than 3 days — No refund
• No-show — No refund

Photographer cancellation: Always 100% refund to the client.

After delivery: If a legitimate issue is found, dispute resolution may result in partial refund (20–50%) or full refund.

Late delivery: 3+ days late — up to 20% refund. 14+ days late — full refund.

Force majeure: Full refund or free reschedule for events beyond anyone's control.

If something goes wrong with your booking or photos, you can open a dispute through your dashboard within 7 days of delivery.

The process:
1. Submit a dispute with the reason and description
2. Our team reviews the case within 5 business days
3. We may contact both parties for additional information
4. A resolution is offered: reshoot, partial refund, or full refund

Valid dispute grounds: Fewer photos than promised, wrong location/subjects, technical issues, photographer no-show.

Not valid: Subjective editing preferences, minor style differences.

Visit our [gift cards page](/gift-cards) to choose a tier:

• Express — €349: 1-hour shoot, 30 edited photos, 1 location
• Full — €520: 2-hour shoot, 60 edited photos, up to 2 locations, one outfit change

Enter the recipient's name and email (optionally their phone for an SMS nudge), add a personal message, and pay with card, Apple Pay, or Google Pay via Stripe. Both tiers are delivered in 7 days from the shoot date and valid for 12 months from purchase.

When you buy a gift card, the recipient automatically receives an email (and SMS if you added their number) with a magic link to claim the gift.

1. They click the link → land on a personal welcome page → sign in (or create an account with one click — no password needed)
2. The gift card is attached to their account
3. They browse our photographers in any city, pick the one whose style they love, and book
4. At checkout the gift card covers the entire price — no payment step

If you'd rather hand them the card in person, the email also shows the gift card code (GIFT-XXXX-XXXX) — they can enter it manually on the claim page.

12 months from the date of purchase. After that the gift expires and cannot be redeemed.

If a photographer cancels the booking after the gift card has been redeemed, the card is automatically restored and the expiry is extended by 30 days, giving the recipient time to pick another photographer with no rush.

Yes — the gift card works with any participating Photo Portugal photographer across Portugal. The recipient browses our full catalog in gift mode and books like a normal session. Photographers opt in by default; a small number choose to opt out, and those are simply hidden from the gift catalog.

The recipient has full freedom: pick anyone, anywhere in Portugal, any date that works for both of you.

Yes — in addition to gift cards, you can also book a specific photographer/package for someone and have us deliver the surprise.

When booking, toggle on "This booking is a gift" and enter the recipient's name and email. You pay; they show up. You can also choose when to reveal it: send them a gift card immediately, or surprise them N days before the shoot (we hold off until then).

This is the best choice if you already know which photographer they'd love. The gift cards page is the right choice if you'd rather let them pick.

Yes — when toggling "This booking is a gift" during checkout, you choose the reveal timing:

• Send them a gift card now — they get the email immediately, learn about the gift, and start anticipating
• Surprise — tell them N days before the shoot — we keep it secret until the chosen number of days before the session, then send a beautiful reveal email

Until the reveal date the recipient's phone (if provided) is hidden from the photographer too, so the photographer can't accidentally spoil the surprise. After the reveal, day-of coordination happens normally.

Weather-related rescheduling is always free for both clients and photographers, with no penalties. If bad weather is expected, either party can request a reschedule.

Many photographers are experienced with indoor alternatives or covered locations — discuss backup options with your photographer when booking.

In case of force majeure events — natural disasters, severe weather warnings, pandemics, or other circumstances beyond anyone's control — both parties are entitled to a full refund or free reschedule with no penalties.

Photo Portugal will work with both parties to find the best solution.

You can reach our support team through:

• Email: info@photoportugal.com
• Dashboard: Photographers can submit support tickets directly from their dashboard
• Contact page: Visit our contact page to send us a message

We aim to respond to all inquiries within 24 hours during business days.